When something is wrong with battery strapping tool (it fell down or something else) you can immediately contact us and we will send you the address to where you should send the hand strapping tool. Since we have multiple services we will respond with the service which is available at that time, so they can start with repair immediately.
All services are inside Europe (EU).
When we receive your battery banding tool we will estimate how much time will take to repair it and what are the costs if the battery hand tool is no longer under warranty. If it takes more than 10 days, we will send you a replacement. Most strapping hand machines are repaired within 7 days. The shippment costs are covered by customer. When the battery strapping machine is repaired it is tested and only then shipped back to you.
Most spare parts are available or can be supplied relatively fast. There is no warranty on spare parts. For strapping machine (automatic, semi-automatic strapping machines) there is no service on site. Therefore customer must arrange the transport to our facilities.